PRIVACY POLICY

Last updated: May 18, 2026

Siyah Enterprise operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Siyah Enterprise is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, along with your past transaction history.

  • Communications with us: Including any information you include when sending a customer support inquiry or interacting with our team.

  • Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Including information regarding how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your details.

  • Automatically through the Services: Collected from your device when you use our products, visit our website, or interact with our built-in cookies and similar tracking technologies.

  • From our service providers: When we engage third parties to enable certain technologies or process information on our behalf.

  • From our partners or other third parties: Through collaborative business integrations.

3. How We Use Your Personal Information

We use your personal information for the following specific purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, arrange shipping, manage your account, facilitate returns/exchanges, and create a customized shopping experience (such as product recommendations).

  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you relevant online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, detect and investigate fraudulent or malicious activity, and secure our services.

  • Communicating with You: To provide customer support, respond to inquiries, and maintain a strong business relationship with you.

  • Legal Reasons: To comply with applicable laws, respond to valid legal processes (such as law enforcement requests), or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes:

  • With Shopify and service vendors: Third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners: To provide marketing and targeted advertising based on your online activity.

  • With your consent: When you explicitly direct or request us to disclose information to third parties, such as for third-party shipping integrations or social media login widgets.

  • Corporate structure: With our affiliates or within our corporate group.

  • Legal & Business Transactions: In connection with a merger, bankruptcy, compliance with legal obligations, enforcement of our terms, or protection of our brand rights and safety.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the website. Information you submit will be transmitted to and shared with Shopify (and potentially third parties located in other countries) to provide and improve the ecosystem.

To help protect and grow our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store alongside other merchants. Shopify is responsible for processing this data and responding to your rights requests for these specific features.

To learn more, please review the Shopify Consumer Privacy Policy and manage your preferences via the Shopify Privacy Portal.

6. Third Party Websites and Links

The Services may provide links to platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their specific privacy and security policies. We do not guarantee and are not responsible for the privacy, security, or reliability of third-party platforms.

7. Children's Data

The Services are not intended to be used by children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal info, you may contact us using the details below to request its deletion.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable; we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend using secure channels to communicate sensitive or confidential details.

How long we retain your personal information depends on operational and legal factors, such as whether we need the data to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on your region, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: Request access to the specific personal information we hold about you.

  • Right to Delete: Request that we delete the personal information we maintain about you.

  • Right to Correct: Request corrections to inaccurate personal details.

  • Right of Portability: Request a copy of your data or ask us to transfer it to a third party under certain conditions.

  • Managing Communication Preferences: Opt out of promotional emails at any time by using the "unsubscribe" link. We may still send non-promotional updates regarding your transactions or account.

To exercise these rights, please contact us using the information below. You can also view data processing specific to the backend platform at https://privacy.shopify.com/en. We will verify your identity before processing any request.

10. Complaints

If you have complaints about how we process your personal information, please reach out to us directly. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside of your home country. For transfers originating out of specific international zones (like the EEA or UK), we rely on recognized transfer mechanisms like Standard Contractual Clauses unless the target country is deemed to have an adequate level of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect adjustments to our operations, legal obligations, or regulatory shifts. We will post the revised policy on this page and update the "Last updated" date.

13. Contact Information

Should you have any questions about our privacy practices, or if you would like to exercise any of your available data rights, please call or email us using the details below:

  • Brand Name: Siyah Enterprise

  • Email: siyahcustomercare@gmail.com

  • Phone: +91 9824853076

  • Registered Address: Second Floor, B-6, Khodiyarnagar road, Minibazar, Varachha, Surat, Gujarat, 395006

  • Website: https://siyahenterprise.com